I’ve never been one to avoid elephants in the room, so let’s examine this one.
We’ve met in an initial consultation. You’re a potential client. We’ve discussed your problems, reviewed possible solutions, and I’ve quoted you my fees (and if you’re wondering what they are: I charge a flat fee of either $500 per week or $2,000 per month, and you can switch between the two fee structures as needed).
You say, “OK, Eric, I’ll need to think about it” or “I need to speak with my _________, and then get back to you.”
What have I failed to do? You came to me for help. I offered it, but rather than jumping at it, you responded with “I need to think about it.” When you say you need to think about it, that’s not really what you mean.
I know it. You know it.
What you really mean is: “I’m still not sold, Eric. What you’ve offered doesn’t appeal to me enough to hire you.”
Don’t be afraid to voice it. Rather than say, “I’ll think about it and get back to you,” try these:
“To feel good about hiring you or any lawyer, I need a few more questions answered first. Here they are:”[Ask your questions. That’s what an initial consultation is for. If you’re not comfortable asking questions or don’t trust a lawyer to answer them fully or honestly, both you and the lawyer would be better off not doing business.]
“I struggle with the amount of money you charge. It seems too high. Why should I pay you your rate when other lawyers charge less?”[I love this question because it does not offend me, it’s a very smart question, it’s easier to answer than you think, and the answer to this question is one of the most important you can know when shopping around for a good attorney. Ask it, please]
“There are many things I like about you, but some things concern me. May I discuss my concerns with you?”[OK, this is a hard thing to do, but so worthwhile if you can summon the courage to ask it. And I promise you that if you do ask it I will listen to your concerns and address them fully and with sensitivity.]
Finally, I would appreciate it (and you likely will too) if you would answer a few questions from me:
“Would you tell me why you have chosen to think this over instead of hiring me now?”
“Is there anything we can do to improve our service?”
“Where have I failed to connect what I can do for you with the problems you need solved?”
When you have reservations AND you tell me about them, it’s a learning opportunity for both me and you. I can discover what my competitors are doing that I am not. I can use that information to improve my services and tailor them to suit your needs. Questions unasked are questions unanswered. And questions unanswered result in problems unsolved. Don’t be scared. Well, don’t be so scared you don’t ask your questions. That’s what initial consultations are for.
So let us take you behind the scenes and show you how the divorce and family law system works, how you can best prepare to save time and money and obtain your desired results. Tell us your situation and we can tell you how we’ve helped others in similar situations, how that unfolded, how long it took, what it cost, and why.
Let us outline the work we would or could be doing for you, if you were our client. You can hire us to do it all, but you don’t have to. Let us know your hard limits, so that we can find the ways to work within them as best we can.
The more you open up with us and discuss your concerns, needs, and desires, the better you will come to understand whether we are the right fit for you, and the better informed and prepared you’ll be to choose an attorney and law firm (even if it’s not our firm!) that fits best with and for you.
Utah Family Law, LC | 801-466-9277